BOOKING
All seats must be booked and paid for in advance at an office or booking agent of Chenery Travel, or by telephone using a credit card.  Please note that fares DO NOT include meals or entrance fees unless specifically stated.  Coach seats are reserved at the time of booking and early booking is advised if particular seats are required.  Chenery Travel reserves the unconditional right to alter seating arrangements where necessary for operational reasons, although this will be avoided where possible.  Chenery Travel will not be liable for any compensation in these circumstances.  Chenery’s Terms & Conditions of Sale are available on request but it must be noted that smoking and the consumption of alcohol is expressly forbidden on our coaches.

CANCELLATION BY THE CUSTOMER
Bookings may be cancelled by a customer provided that Chenery Travel is notified more than 24 hours before departure and a refund of 75% of the travel cost will be made.  Where the fare includes theatre, concert or entrance tickets, there will be no refund for the ticket but again 75% of the travel cost may be refunded. Please note that if a customer fails to give notification of at least 24 hours before departure, there will be no refund.

CANCELLATION BY CHENERY TRAVEL
Chenery Travel will endeavour to operate all excursions but reserves the right to cancel where there are insufficient bookings.

TICKETS
Tickets cannot be exchanged or money refunded unless the Concert/Show/Sporting event is cancelled by the promoter. Chenery Travel will not be liable for any compensation or damages, other than a refund to the ticket holder of the face value or group purchase price (whichever applies) of any tickets purchased less £3.50 Administration Fee per ticket, for any cancelled performance.

JOURNEY TIMES
Chenery Travel gives advice on journey times in good faith but does not guarantee return times which are only approximate.  Furthermore Chenery Travel does not accept liability for any loss or inconvenience caused by delay or non-arrival resulting from breakdown or any other cause.  Chenery Travel does not accept responsibility for passengers arriving late at the departure point as stated on the travel ticket, or as directed by the driver/courier at comfort stops and for the return journey.  Whilst we will make every effort to locate missing passengers, we will not be liable for the inconvenience and expense arising from passengers missing the coach.

LOST PROPERTY
Chenery Travel will not accept liability for any loss or damage to property belonging to any passenger left in a vehicle.  All articles of lost property recovered from a vehicle will be held for collection for a period of three months, after which the items will be disposed of by Chenery Travel, which shall have the right to retain the proceeds of sale.

CHILD FARES & SENIOR FARES
The child rate applies to all children between the ages of 4 and 14 years at the time of travel. The senior rate applies to all passengers over the age of 60 years at the time of travel. Child and senior rate bandings for tickets may vary depending on the terms of the promoter.

EMERGENCY CONTACT
In the event of an emergency outside of office hours, Chenery Travel may be contacted on 01379 741656.